Dan Dragin had a problem. It was peak season and his sales team was constantly on the phone and putting out
estimates, with barely a chance to catch their breath. The opportunities were so plentiful that leads were going stale.
Hiring another salesperson at this stage of the game was not an option. Recruiting the right person for moving sales is
tricky and time consuming, and even if we did, by the time they were trained up the season would be over and that
extra staff person would likely not be needed.
Dan was aware of companies out there advertising their services to handle moving sales, so he decided to talk to some
of them. What he found was disappointing to say the least, with many of these companies staffing out of Latin America
and the Phillipines, among others. It was entirely too obvious that we would be farming our customers off to a far away
call center that would have trouble “connecting” to our prospects in a manner we were comfortable with. The decision
to turn over your hard-earned reputation to someone who essentially becomes the face and second impression of your
company should not be taken lightly.
One of the solutions that was already working, though, was with the company they were using for video surveys and
cube sheets. That company, Shyft, had a multinational team with many of their surveyors working out of Serbia. We
were having great success with their team, as their command of the English language was well received by our
customers and their professionalism was always exceptional. We were provided with call and video recordings as well,
so we could see for ourselves that this was a great partnership.
At this point Dan decided to ask Shyft if they would like to consider developing a call center around his two moving
companies, which could then be duplicated to service other companies in the same manner. Shyft was interested in the
opportunity and immediately put together a team of project managers to move forward with this vision. This is when
Dan met Djordje Savic, the project manager and Team Leader assigned to this endeavor.
As both teams were progressing on this project, Shyft was experiencing some financial hardship and determined that
they could no longer participate. Djordje thought long and hard about the situation, and asked Dan if he would be
interested in partnering up with him and forming their own company around this idea. The relationship with the Shyft
team had always been positive, and the relationship with Djordje specifically was blossoming, so it seemed like the right
choice. Djordje then took a leap of faith and left his steady income job with Shyft to start SuperSalesForce with Dan.
Over the course of about 12 months Dan and Djordje integrated SuperSalesForce with Dan’s two moving companies to
work out all of the kinks and details that would be necessary to introduce this service to other companies. The result
has been a team of professionals that handles 100% of the sales and coordination functions for Dan’s two moving
companies, and a product that we are very proud to introduce to the moving community.
“My customers have no idea they are speaking with someone on the other side of the planet, with our use of local
phone numbers and easy-to-use technology. Our closing ratios are high, estimates are accurate, and we’re capturing so
many more opportunities with our expanded hours. I no longer have to worry about my sales team, and can focus on
the other aspects of running a transportation business.”
“With my 29 years in the moving industry, and Djordje’s 5 years in the industry and 5 years experience in software
development, sales, and project management, we have created a wonderful product that is certain to ease the burden
for anyone running a moving and storage business. Our company continues to grow and evolve, and my partnership
with Djorde has really been a perfect match. I hope that you will see how SuperSalesForce can help you, just as it has
me, with a major challenge facing all moving and storage businesses.
